Business Operations Manager

We’re seeking a proactive and highly organised Business Operations Manager to drive operational excellence across the company. This role is pivotal in supporting strategic initiatives, enabling cross-functional collaboration and ensuring smooth day-to-day operations. You’ll work closely with the CEO, CTO, and other members of the executive team to help scale the business effectively.

• Strategic & Operational Enablement
  
  • Partner with the CEO to lead the quarterly EOS (Entrepreneurial Operating System) process, including planning, alignment, tracking, and reporting
  • Own the execution of strategic initiatives from planning through to delivery, ensuring measurable impact and accountability
  • Champion the use of operational tools (e.g., HubSpot, Xero, Microsoft 365 suite including Teams, SharePoint, and Office), and drive adoption of best practices and new technologies
  • Build strong cross-functional relationships to support company-wide goals and foster a culture of collaboration and transparency
  • Adoption of AI (CoPilot) within business operations
  • Coordinate automation of KPI reporting / dashboard
• IT Security & Compliance
  
  • Support the CTO in maintaining the Information Security Management System (ISMS) and coordinating the annual ISO 27001 audit
  • Maintain and regularly update company policies, including Health & Safety, GDPR compliance and the Staff Handbook
• People & Office Operations
  
  • Coordinate recruitment activities, including job postings, application management and interview scheduling
  • Support onboarding and offboarding processes to ensure a seamless employee experience
  • Organise logistics for executive meetings, team events, and company-wide gatherings
  • Oversee office operations, including supplies, equipment, health & safety compliance and access management
  • Organise weekly company knowledge sharing event

• Essential
  
  • Proven experience in business operations and project management
  • Experience identifying inefficiencies and implementing scalable operational processes
  • Comfortable leading change initiatives and driving adoption of new tools, systems, or ways of working
  • Understanding of regulatory frameworks (e.g. GDPR, ISO 27001) and ability to manage compliance-related tasks
  • Familiarity with HR processes such as recruitment, onboarding, and employee lifecycle management
  • Analytical mindset with the ability to interpret data and translate insights into actionable decisions
  • Excellent organisational skills and a bias toward execution and continuous improvement
  • Ability to build trust and communicate effectively with internal and external stakeholders across all levels
• Desirable
  
  • Digital native with prior exposure to AI, SaaS, or tech-driven business operations
  • Financial acumen, including experience with budgeting or financial reporting
  • Proficiency in Excel or other data analysis tools
  • Experience using EOS (Entrepreneurial Operating System)

We’re a small, ambitious team applying behavioural science to the real world of financial decisions. Our work spans investor profiling, engagement tools, and behavioural nudges — all designed to personalise advice and improve long-term outcomes.

You'll join an international, collaborative team working across research, product, and design to help investors not just decide what to invest in — but how to behave while doing it.

We are not accepting any CV's through recruitment agencies for this role.

We look forward to hearing from candidates.